Corporate principles that go beyond words. The foundation of how we operate every day.
We handle sensitive documents daily. Client confidentiality and data protection are non-negotiable, supported by enterprise-grade security protocols and NDA frameworks.
ISO 17100 certification is our baseline, not our ceiling. Continuous improvement through client feedback, quality audits, and translator development programmes.
We invest in long-term relationships. 78% of our revenue comes from repeat clients who trust us as an extension of their own teams.
Language connects people. We champion diversity across our team and our work, ensuring every voice can be heard regardless of the language it speaks.
We continuously invest in translation technology - from AI-assisted quality checks to API integrations that connect directly with client content platforms.
Our distributed model minimises environmental impact. We actively measure and reduce our carbon footprint across all operations.
+44 (0) 20 33974 333contact@talkbridge.com About Who We Are Our People Our Values How It Works Environmental Recruitment History Services Document Translation Financial Translation Legal Translation Marketing Translation Technical Translation Website Localisation Communication Translation Market Research Languages Why Us Why Talkbridge Why Translate Why Use Us FAQ Tools Pricing Quotation Payment Contact Get a Quote Our Values Quality, Innovation, Personal Service and Environmental Responsibility — The Four Pillars That Shape Every Translation We Deliver
At Talkbridge, our values are not aspirational slogans printed on office walls — they are operational standards embedded in every workflow, every hiring decision, and every client interaction. They were defined during our founding in 2009 and have remained unchanged because they work: they attract the right people, retain the right clients, and produce the right outcomes. Every member of our 100+ global team can articulate these values and, more importantly, demonstrate how they apply them in their daily work.
These four principles form the foundation of our ISO 17100-certified quality management system, our client service charter, and our internal performance review framework. When we face difficult decisions — whether to accept a project with an aggressive deadline, how to handle a quality escalation, or where to invest our technology budget — these values provide the compass that guides us to the right answer every time.
Quality Without Compromise Quality is not a department at Talkbridge — it is a culture. Every translation we deliver passes through a minimum of three quality checkpoints: initial translation by a specialist native speaker, independent editing by a second linguist, and final proofreading by a senior reviewer with domain expertise. This TEP (Translation, Editing, Proofreading) workflow is mandated on every project, regardless of size, budget, or deadline pressure.
Our proprietary QA scoring system evaluates each delivery against 28 discrete quality metrics — from terminological accuracy and grammatical correctness to stylistic consistency and cultural appropriateness. Projects that fall below our internal threshold are automatically flagged for additional review before release. This rigorous approach is why we maintain a 98% client satisfaction rate and why our ISO 17100 certification has been renewed without interruption since 2012.
Innovation & Technology We invest over 15% of annual revenue into translation technology research and development — a figure that far exceeds the industry average. Our proprietary TalkPortal platform gives clients real-time visibility into project status, translator assignments, and quality metrics. Behind the scenes, our workflow automation engine uses intelligent routing to match every project with the optimal translator based on language pair, subject matter, availability, and historical performance scores.
Our technology stack includes advanced translation memory systems that maintain terminological consistency across multi-year client accounts, AI-assisted quality checks that flag potential issues before human review, and secure API integrations that allow enterprise clients to submit content directly from their CMS or document management systems. But technology is always a tool, never a replacement — every word is translated, reviewed, and approved by qualified human professionals.
Personal Service We believe every client deserves a dedicated, personalised experience — not a ticket number in a queue. From your very first enquiry, you are assigned a named project manager who takes the time to understand your industry, your brand voice, your internal terminology preferences, and your specific compliance requirements. That project manager remains your single point of contact for every project, building institutional knowledge that improves efficiency and consistency over time.
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